Privacy Policy
Last Updated: April 2025
This Privacy Policy describes how Racquet Rivals ("we", "our", or "us") collects, uses, and shares your personal information when you use our website and services.
1. Information We Collect
We collect several types of information from and about users of our platform:
- Account Information: When you register, we collect your username, email address, and password.
- Profile Information: Any additional information you choose to add to your profile.
- Payment Information: When you make purchases, our payment processor Paddle collects payment details like credit card information.
- User Activity: Information about your predictions, brackets, and interactions with the platform.
- Technical Data: IP address, browser type, device information, and cookies.
- Communications: Records of your correspondence with us if you contact our support team.
2. How We Use Your Information
We use the information we collect to:
- Create and manage your account
- Process your payments and provide access to purchased features
- Deliver, maintain, and improve our services
- Respond to your inquiries and provide customer support
- Send you administrative messages, updates, and promotional materials
- Monitor and analyze usage patterns and trends
- Protect the security and integrity of our platform
- Comply with legal obligations
3. Sharing Your Information
We may share your personal information with:
- Service Providers: Companies that perform services on our behalf, such as payment processing, data analysis, email delivery, and hosting services.
- Paddle: As our payment processor and Merchant of Record, Paddle receives payment information when you make purchases.
- Analytics Partners: Third parties who help us understand how users engage with our platform.
- Legal Requirements: When required by law or to protect our rights and the safety of our users.
We do not sell or rent your personal information to third parties for marketing purposes.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, secure hosting environments, and regular security assessments.
However, no internet transmission or electronic storage is completely secure. We cannot guarantee absolute security of your data.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our platform and store certain information. Cookies are files with small amount of data that may include an anonymous unique identifier.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service, such as features requiring authentication.
6. Your Data Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Accessing and obtaining a copy of your data
- Correcting inaccurate information
- Deleting your personal data
- Restricting or objecting to processing
- Data portability
- Withdrawing consent
To exercise these rights, please contact us at will@racquetrivals.com.
7. Data Retention
We retain your personal information for as long as needed to provide you with our services and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. When we no longer need personal information, we securely delete or anonymize it.
8. Children's Privacy
Our service is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at will@racquetrivals.com.
9. International Data Transfers
Your information may be transferred to and processed in countries other than the one in which you reside. These countries may have different data protection laws than your country of residence. We will take appropriate measures to ensure your information remains protected.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. If we make material changes, we will notify you by posting a notice on our website or contacting you directly, where required by law.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at will@racquetrivals.com.